To know the significance of what the law states strategy map, you should understand precisely what this tactic map is about. The idea of this type of map was really created by the advocates of the balanced scorecard themselves, David P. Norton and Robert S. Kaplan. This idea was introduced in an attempt as one example of the idea of the balanced scorecard more clearly. Essentially, a method map really links a business’s competitive strategies and lengthy-term plans of action wonderful its operational activities. By doing this, the causal relationships among the various KPIs or key performance indicators plotted around the scorecard would then be highlighted more clearly too. Exactly the same concept is incorporated in strategy maps within the context and setting from the law.
It’s impossible to handle something you cannot measure. It is really an old adage the balanced scorecard adheres to – the way it is definitely true. It really doesn’t seem possible to handle, say, customer retention if you’re not in a position to measure customer retention – in quantifiable figures, that’s. This idea can also be something greatly relevant within the setting of lawyers and legal departments.
So, precisely how for you develop and add your strategy map? The very first factor you need to do is make certain that the strategy map is directly associated with your law scorecard. By doing this, it might be simpler for everybody involved, mainly shareholders and law practice managers, to trace and monitor the general performance from the law practice at hands. This is correct for financial and non-overall costs from the law practice too. And also the excellent factor concerning the law scorecard would be that the implementation of the managing tool has indeed introduced forth promising results when it comes to client satisfaction and practical cost-cutting.
Similar to the law scorecard, the process map has dimensions to focus on too. For just one, the most crucial dimension to pay attention to will be the internal business processing measures. They are really the measures that concentrate on the advance of economic operations. These business operations, in the end, are very important to the strategy’s success therefore the aim here should then be to make sure that these processes become more effective.
Aside from these, you should also concentrate on human development measures. This dimension concentrates on monitoring the performance from the employees here – within this situation, the lawyers of the firm themselves. This is particularly important once the lawyers have recently gone through some kind of training or refresher program, to see if there’s indeed improvement fostered.
Next lined up will be the customer measures. This is an additional important dimension to think about as this relates to the general public picture of what the law states firm. How must the shoppers begin to see the law practice? How about the help? The normal characteristics that any law practice should strive for include integrity, versatility, response, competence, reliability, and intelligence.